Delivery, Returns & Exchanges

At Pig, Chicken & Cow, your satisfaction is our priority. Below you'll find everything about how we ship your order and how returns and exchanges work.

Shipping & Handling

  • UK Standard — Free — 5–7 working days

  • Worldwide (orders over £155) — Free — 5–10 working days

  • UK Express — £9 — 1–3 working days (same-day dispatch, next-day delivery where possible)

  • Europe — £45 — 3–10 working days

  • US — £45 — 2–10 working days

  • International — £45 — 3–10 working days

Taxes & Duties

  • EU orders: All prices include VAT, customs duties and import taxes. No additional charges on delivery.

  • US orders: All prices include customs duties and import taxes. No additional charges on delivery.

  • Rest of the world: Orders are shipped DDP. In some regions, additional import duties or local taxes may still apply depending on local regulations; these are the customer's responsibility.

Please Note

  • Holidays may cause slight delays — your order may take up to 3 working days longer than usual.

  • Unforeseen customs inspections are beyond our control, but we'll always do our best to get your scarves to you quickly.

Returns & Exchanges

If you're not completely happy with your purchase, our returns and exchanges process is designed to be simple and clear.

Do we accept returns?

Yes. We accept returns and exchanges within 14 calendar days of delivery. Your statutory rights remain unaffected.

Condition of returned items

We accept returns only for items that are:

  • Unused and unworn — worn items will not be accepted

  • In their original packaging, with all packaging intact

How to start a return or exchange

  1. Email info@pigchickencow.com within 14 days of delivery to initiate your return or exchange.

  2. We'll confirm the next steps and provide our return address.

  3. Post your item back to us (address below), keeping your proof of postage.

Return shipping costs

Return postage is not covered by Pig, Chicken & Cow and is the responsibility of the customer. Please retain your proof of posting.

Return address

Pig, Chicken & Cow 1A Avenue Mews, Muswell Hill London, N10 3NP United Kingdom

Processing & refunds

  • Returns are processed within 7 days of us receiving your item.

  • You'll be notified by email once complete.

  • Refunds are issued to your original payment method. Depending on your bank, refunds may take a few additional days to appear on your statement.

Questions?

For anything about delivery, returns, or exchanges, contact info@pigchickencow.com — we're happy to help.